Fernando Rocha Joalheiro applies lifetime warranty against manufacturing defects in its products. This guarantee is valid and always applied, if it is determined that there is a structural problem in the piece and that it be counted for manufacturing defect.
In these cases our team evaluates and promotes the correction of the defect if that is not possible then we switch the piece without costs for the consumer.
Note that our pieces are produced with noble metals, synthetic or natural gems, inherent to a number of incidences uses in day-to-day, which requires from the consumers some basic care in the piece´s maintenance.
It is important to note that it´s not considered manufacturing defects in some cases , such as scratch / kneading of pieces, from the stones and the fading finishes.
So, we recommend reading the basic care of maintenance in order to fully clarify the situation.
As proof of trust in our products, we provide in the sale, for its own value, a guarantee certificate of gems and metals inlaid in all pieces produced that contains precious stones.
All Fernando Rocha Joalheiro pieces that are produced obtain a number of manufacturing serie and a respective tracking sale, which allows full screening of the pieces, today and for your whole life, allowing us high quality control and effective source.
Quality of Gems
The Fernando Rocha Joalheiro apply in the production of its pieces varied jewelry gems. Synthetic gemstones are produced according to high quality standards which ensures the durability and brightness of the stones. The natural gemstones such as diamonds are chosen from the finest lots on the market, with a purity, color and high standard of brightness. Also note that all the stones used in the production of our jewelry, are attested as free of conflict diamonds not being extracted from war zones, based on written guarantees provided by its suppliers.
Quality of metals
Our brands jewelry is produced with the most noble metals. Thus, the use of silver, gold or platinum in our jewelry, is a natural process which results from the company´s tradition of producing jewelry. These metals may have different colors and purities by the criteria and consumer claims. We can apply many touches in the production of jewelry, gold, silver or platinum, in order to ensure the proper solution to the profile of each of our clients.